Rolling out a virtual training program makes your company look more innovative and sensitive to the needs of your workforce, but those LMS benefits are short-lived if you don’t see tangible business results from it.
As you start to evaluate if an LMS is worth the investment for your organization, it’s important to evaluate the right metrics that will help you gauge whether or not your learning management software is a success. From cost reduction to increased customer satisfaction levels, you should be prepared to show the value of your investment in online learning technology across multiple business fronts.
To simplify this process for you, I’ve outlined the five most important questions that you should ask as you evaluate the success of your virtual training program.
Let’s dive in.
The Top 5 Questions You Should Ask
#1 - What Are Your Training Costs?
To determine whether or not your eLearning program is worth the investment, you have to start by comparing some basic numbers. You need to know if the expense justifies the results to make sure you’re budgeting wisely. How much does it cost you to provide effective training through your cloud-based LMS? How much were you spending on traditional training methods?
In general, most businesses spend much less using an LMS than they do through classic training methods. Set this number aside, and compare it against your other findings.
#2- How Are You Performing in Sales?
This is a big one. If your employees can successfully apply the techniques they’ve learned via your eLearning training program, you’ll be able to see the results as profits. Better trained employees can sell more, whether they’re pitching products or services. Sales will rise as your employees become more educated, and they’ll continue to rise with intermediate and expert level training.
#3- Are Your Employees Responding Well to Their Training?
It may seem obvious enough, but have you thought to ask your employees if they’re enjoying eLearning? Though they don’t often say that, many employees love the freedom and flexibility offered by eLearning training. It’s more engaging than sitting in a room watching a training video, or listening to a lecture. If your employees have any feedback about their training, be it positive or negative, take that feedback into account and use it to shape future training programs.
#4- What Is Your Customer Service Satisfaction Level?
With great customer service come great customers, and great customers build the foundation of a successful business. Customer service is a difficult skill to master, as not all customers are pleasant to deal with.
A great eLearning training program will provide your employees with an arsenal of customer service tools, presenting them with valuable scenarios and teaching them to assist customers through a variety of situations that are relevant to your business. It may be time to send out a customer service satisfaction survey to see how your employees are performing on the service front.
#5 - Are Your Employees Sticking Around?
Believe it or not, excellent training will increase employee retention. Employees who receive adequate and frequent training understand their jobs better, and that understanding leads to a lot less frustration. With stress levels cut, employees will ultimately be less likely to feel burned out by the pressures of their jobs. Your HR department is already keeping track of retention, so all you’ll have to do is measure your retention rates alongside the onset of your eLearning training programs. If employees are sticking around longer, your training is successful. If your retention rates are the same or worse, it may be time to up your training game.
Remember that training is a lifelong process. You can’t train an employee on the basics once, and leave them without refreshers or higher level material. Train well, and train often. You may not see results overnight, but you’ll find that it’s worth it in the long term.
Bio: Elizabeth Lee is a blogger and content marketer involved with the experts at PACK & SEND - leading parcel courier and freight reseller from Australia. When not writing, Elizabeth constantly tries to learn new skills and abilities, designing in Photoshop being the most recent one.
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