What is training management? Training management is a process by which an individual or a group evaluates the effectiveness of an organization’s training program(s) to ensure that the training requirements and goals of the organization are being met. This process involves assessing the corporate training materials being used to transfer important information to employees, evaluating the training delivery methods being used to convey the information, collecting and monitoring employee training progress, and providing feedback to employee suggestions and comments.
Training is one of the most important investments that your organization will make in its employees. To make sure you have an effective way to transfer knowledge to your workforce you’ll want to follow these four steps to better training management listed below. Following these steps closely will help you ensure that your employees retain the information they receive during training so that they can apply it to their jobs—helping you to improve productivity in your organization and uphold a competitive position in the market.
1. Ensure your corporate training materials are poised for success.
If your training materials are outdated, incomplete, or just plain boring, they will be ineffective in transferring knowledge to your employees. To ensure employees receive and retain the information required for their positions, it is important for the Training Manager, or Training Management team, to review your corporate training materials on a regular basis. Evaluation of training content can include: reviewing employee feedback on courses and training materials, modifying courses and training materials every time a significant change has been made to a department, role or the company as a whole, adding interactive elements to the course, modifying the assessment/quiz questions, and more. Initial and ongoing content reviews are an important responsibility of the Training Manager or the Training Management team.
2. Use a variety of training delivery methods to bolster employee engagement.
Effective training delivery uses a range of techniques to educate and inspire employees in their quest for enhanced job performance and excellence. Since no two employees will learn the same, it is important for those responsible for training management to create a training program that uses multiple training methods. The most widely used training methods include online learning, instructor-led training, webinars, mentoring/coaching, self-paced learning (handouts and information sheets), video-based learning (microlearning), and gamification. From our experience, a blended learning approach that combines different training methods is often the most effective approach to take. While each method has its advantages and disadvantages, using a mixture of methods will give you the best training results.
3. Leverage the reporting capabilities of your online training software to get intelligent business data.
Real-time, customized user reports will give you insight into your learning program and, give you an idea of how you can improve its effectiveness. When you have good learner data, you can use it and take immediate action. Detailed reports will tell you about:
- Course completion - This lets you keep a close eye on employee progress so you can actually see the time employees log onto the system and if they make an effort to use it. If there is a lot of inconsistency, this is valuable information because you can take steps to improving these learning courses to increase engagement and commitment.
- Regulatory compliance - The main goal for any employee training program is to increase the level of competency for essential job-related tasks. These reports not only let you show proof to regulators that you are complying with training rules; they also help you identify who is understanding this content. In this way, you can focus on those groups of employees who may need more help in understanding this material.
- Employee progress - These reports let you see how business is improving through this ongoing employee training. By comparing specific training modules with business reports, this tells you which departments are doing well or, which departments may need some adjustments. This gives you a clearer picture of any trends that are a direct result of your program. Slow sales can tell you that adding negotiation, communication or product knowledge into your training courses can help them improve in these areas. Business reports that show slower times in the working day and several employees doing the same tasks during these times; tells you that training some of these employees to fill an existing gap is a strategic and cost-effective way of meeting business needs. All of this data is so important because it is key in supporting high-level business planning decisions.
4. Make a habit of collecting and responding to employee feedback.
Regular check-ins allow you to communicate with employees so you can collect this valuable information. When you show employees that you are available, listening and that you care; this increases visibility and drives success. This is because they are giving you an opportunity to measure and improve sentiment. The thing about employee training and education is that it doesn’t really matter how much effort you and your company have put into this training if there isn’t a lot of user acceptance. Training satisfaction is the key to measuring and determining if the investment is meeting expectations. By incorporating a survey at the end of a training module, for example, you can track employee satisfaction and determine which areas you can improve. When you create a more feedback-rich culture, this helps employees know and understand their goals; along with what the goals of the organization are. This delivers a more compelling learning experience that helps them grow and contribute to the health of your company quicker.
When you are responsible for the training program in your organization, it can be a tricky process if you don’t have a step-by-step plan. At Knowledge Anywhere, we know the benefits of having a clearly defined training management strategy and how it can be a game changer for meeting your company’s performance goals. Let us provide you with a powerful employee training software that promotes and fosters individual effectiveness; while increasing the overall health of your business at the same time. In this way, you are assured that your training management will always give your business that competitive edge. To learn more about training management or our employee training software, contact us.
Learn how you put education at the center of your organization with these great articles and resources.