The public release of new AI tools this month has caused a ripple in the world, with implications for almost every industry. So what is this new disruptive technology and what does it mean for the future of training? Should you be worried about a robot replacing your job? Read on to find out.
What is Chat GPT?
In the world of corporate training, the use of technology continues to grow, and Chat GPT is one of the latest advancements. Short for “Generative Pre-trained Transformer,” Chat GPT is a type of artificial intelligence (AI) technology that allows users to converse with machines in a natural way. It is designed to mimic human conversation, making it an ideal tool for eLearning corporate training.
Chat GPT uses a natural language processing (NLP) system to respond to the user in a conversational format. The technology is able to understand context and is capable of learning from its interactions, which makes it highly adaptable.
What Are Some Use Cases of This Technology?
The more people seem to play around with this new technology, the quicker we realize how this could change everything. Here are some quick examples of how Chat GPT could streamline roles and fundamentally change how people create value:
- Customer Support: AI-driven chatbots can provide 24/7 customer support, helping to answer customer queries quickly and effectively.
- Sales and Marketing: Chatbots can help to generate leads, qualify prospects, and close deals by guiding customers through the purchase process.
- Education: Chatbots can be used to teach and answer student questions in an interactive and engaging way.
- Healthcare: AI-driven chatbots can provide personalized medical advice and help to diagnose health issues.
- Recruitment: Chatbots can help to automate the recruitment process, saving time and resources.
- Travel: AI-driven chatbots can help travelers to book flights, hotels, and more in a few clicks.
- Entertainment: Chatbots can provide personalized recommendations for movies, music, and more. It can also write full scripts for movies or shows and write lyrics for songs.
- Legal advice: Lawyers can use chat GPT to provide legal advice to their clients quickly and efficiently and easily search for relevant legal information and case law.
- Business Intelligence: AI-driven chatbots can provide real-time insights into customer behavior, market trends, and more.
Put plainly, there are many use cases for this new technology. In the past, certain fields were seen as "future-proof," because of the level of creativity, skills, or knowledge that were needed for the position. Now, with knowledge being freely and easily accessible, sharable, and searchable, people need to re-think how to add new value to organizations that robots cannot (yet).
How Does This AI Affect Training?
Now that you've seen a few use cases, how does Chat GPT affect training employees and upskilling workers? What are ways that it could be used to upskill people and keep them relevant in the workforce?
Answer Chatbot Questions
The use of Chat GPT in eLearning corporate training will provide several benefits; the main one being interactive training. For example, companies can use the chatbot to answer employee questions about specific training materials, provide employees with quick answers to common questions, and even offer personalized training based on the employee’s individual needs, creating an individualized learning experience. It can help employees learn more quickly and easily, as they can interact with the technology in a more conversational manner than with traditional learning methods. This can help employees to become more engaged and motivated in the learning process.
Create Personalized Learner Feedback
The chatbot can also be used to track employee progress and provide feedback on their performance. This way, companies can make sure that they are providing the best possible training and that their employees are learning the right information.
Reduce Set-Up Time and Support Hours
The best part about Chat GPT is that it is highly scalable and can be deployed quickly. Companies can set up the chatbot in a matter of minutes and it can be used to help train thousands of employees at once, in real time.
Should You Be Worried?
With all this in mind, you may be thinking - why even upskill if a computer can do it better than I could? Despite what it may sound like, this could be a huge opportunity for workers and employees. Training will be more important than ever.
Instead of rote memorization and publically available research, training will likely shift from teaching how to do something to how can you find what you need, and how can you translate that need into value for the organization.
Another thing to consider is that this technology is not able to replace skills related to manual labor, soft skills, or relationship building and maintenance. Those skills can be learned, which means they will still need to be taught.
The world will continue to change, but don’t panic. Chat GPT technology is not likely to replace people’s jobs. While it is a powerful tool for automating conversations, it is still a long way from being able to replace the creative and interpersonal skills of human beings. GPT technology is best used to augment tasks, not replace them. If embraced and used correctly, it can free up more time for people to focus on higher-value tasks that require more creativity and problem-solving.
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