How do you improve the employee experience if you don’t understand the employee? Millennials are looking for companies they can believe in and for companies that make personal growth part of the culture. They want to know they matter. What better way to show they do than by employee engagement?
As an employer, your employee training can focus on how your company works. You can give employees extensive training on how to perform their jobs, but if you don’t show an interest in helping them grow, you won’t be able to engage them. Without engagement, employees leave. Below, we’ve outlined how eLearning can empower the employee experience.
Engagement begins with the hiring process, regardless of if prospects use an Learning Management System (LMS). Individuals get a glimpse at the corporate culture as they navigate the interview process. If potential employees don’t engage at some point in the hiring process, odds are they won’t engage once they are hired.
Employees involved in the hiring process need a training program that reflects the corporate culture and its employee experiences to ensure the candidate is a good fit. Consistency is vital in finding the right people, and training is key to that consistency.
You have promised an engaging environment to a seemingly smart and dedicated newcomer; now’s the time to follow through. You’ve hired the perfect employee and after a week of onboarding, that perfect employee doesn’t seem as enthused. Nothing dampens the spirits of a new hire more than an onboarding process that is decades old. It is hard to be enthused about uninspired compliance material.
When was the last time you looked at your onboarding process? Unless you’ve made a conscious effort, most onboarding processes haven’t changed much. What if you could dramatically improve that experience?
Why not let the employee choose what to learn first? Aside from a few “must complete” forms, does it matter if a new hire is trained on how to use your Intranet before taking a tour of the facilities? Likewise, does it matter how they learn the information, as long as they are engaged and learning from it? Mix up your onboarding process by allowing for a variety of learning styles and utilizing all types of eLearning techniques, such as virtual reality, video role-playing, lectures, webinars, quizzes, and more.
The main takeaway? Identified critical information every new hire needs and give them the flexibility to access it in the way that it makes sense to them. With the right learning management system (LMS), you can track employee activity to ensure that the information has been accessed.
The so-called honeymoon phase is over and your prospect is now an employee. How can you improve the employee experience day after day? Provide tools and training that are designed to entice and engage, and techniques that value employees as people.
Nothing is more frustrating than not having access to the needed information. A learning management system can help organize information so employees can find what they need when they need it. If the LMS can deliver the information on multiple devices, employees can find what they need on their phone, a tablet, or a laptop. More importantly, they can find information where they need it - in a meeting or during the customer’s journey. A less frustrating experience for everyone. Effective collaboration means listening to other people and organizations to learn how to work towards a common goal. It means having a repository of information that all members of a team can access. Sharing knowledge is what makes collaboration work. Collaboration creates a sense of community, making the workday experience more meaningful.
Where are you keeping crucial information? If your employees are unable to access information when they need it, what is the point of having it? With the right LMS, subject matter experts (SMEs) can update information. The information can be curated before publication. What better way to show employees you value them than letting them share their expertise.
Management needs to show an interest in employees from day one. Whether it is taking a moment to meet with the new hire or sending a personalized email, that initial contact is essential. Another way to show interest is to track their training and provide encouragement as they make progress. Managers need to continue employee involvement beyond the onboarding process. If you don’t take the time to interact with employees, they become less engaged.
Learning shouldn’t just be about the job at hand. It should encompass areas of growth for each employee. With the right LMS, you can create customized learning plans that show employees that you care about their specific growth. If you support their growth, employees will believe in your company. They will want to contribute to your company’s growth.
All of these employee experiences build trust. Trust builds loyalty. Loyal employees don’t leave. Companies with a positive corporate culture retain employees more than those who ignore their corporate culture. In fact, companies that focus on the employee experience and a positive culture have a lower turnover rate. Who doesn’t want to increase employee retention?
The right Learning Management System is a crucial part of engaging and retaining employees. Knowledge Anywhere, an elearning company, understands the need for flexible, employee-focused solutions. Our experience and customer support enable our users to create a positive corporate culture to drive corporate growth.
Learn how you put education at the center of your organization with these great articles and resources.